outlook 365 apps will not open need to log in again

Outlook 365 apps will not open need to log in again code#
Outlook 365 apps will not open need to log in again windows#

Outlook 365 apps will not open need to log in again code#

The modern auth prompt happily accepts the password and moves on to the MFA stage so the password has been accepted as correct, the MFA auth (ie SMS) is then generated and the user types in the code to the prompt, clicks OK, it thinks for a second or two and then prompts the user for the password again. The problem appears to randomly affect users (I've had it affect myself once too), and the only solution appears to one of (or a combination of) the options in the OP. In the instances that this occurs the effected user is not new to MFA but has been running it for at least months.

Outlook 365 apps will not open need to log in again windows#

We currently have a mixture of Win8.1 and Win10 desktops so adding the O365 account to Windows is not an option (on Win8.1).We can't rebuild the Outlook profile when this occurs as our users have fairly large mailboxes so don't want to do this each time.

Even if temporary disabled it has to go through a higher approval process.

We can't turn off MFA for users as it is a policy requirement.

Thanks, trying not to sound like I'm being Debbie Downer, but. Has anyone else come across this, or found a permanent solution (short of turning MFA off) ? There doesn't appear to be any pattern to the issue occurring or the problem being limited to any specific computer or user. In each case the fix has either been one of the above items or a combination of them.

Open installed browsers and ensure that each one is signed out from Office365.

Open Windows Credential Manager and delete all the Office ADAL related credentials.

I have had different experiences with a fix ranging from. and so we repeat the same process again, and again.

Then a couple of seconds later the modern authentication screen appears again asking for your password. You approve the sign in on your phone then the authentication window on the computer closes. Please respond to continue' (I am using the Authentication App but the same problem occurs if you are using SMS). You enter the correct password then click 'Sign in', You are then displayed with 'We've sent a notification to your mobile device. Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for you to enter your password.